About the handling of personal information

Basic Policy on personal information

Toyota Motor Corporation (hereinafter referred to as the Company) is to comply with the Personal Information Protection Act, your name, address, telephone number, information that can be used to identify the E-mail address, etc. customers (hereinafter referred to as personal information Standing on the recognition of with mass) that proper handling is an important social responsibility of companies, we have established the basic policy for the protection of personal information as described below.

1. Acquisition of Personal Information
Our company, when obtaining the personal information, and clearly the purpose of use, the extent necessary, will acquire by lawful and fair means. Customers in the case to be using our “Customer Service Center” is we have been recording in order to confirm the contents talked. In addition, the Company, so we will adopt a number display for a case where I am allowed to contact the folded customers, please understand in advance.

2. handling of personal information

1) Purpose of use
The Company, the one. The personal information obtained in accordance with the provisions do not have to be used beyond the scope of the purpose and without the consent of the customer himself. personal information that we get, we will use for the following purposes.
Doing the business on guidance related to such products and services that are handled by the Company.
In addition to planning, research and development, improve the quality of products, such as for the development of customer satisfaction measures, to be carried out a questionnaire survey to customers.
In addition to planning, research and development, improve the quality of products, making a failure diagnosis and the like.
Responding to inquiries from customers, doing the business necessary for the implementation of such fast service.
The explicit purpose of use at the time of other personal information acquisition.
Doing a correspondence based on such notification and guidance of laws and regulations stipulated or administrative authorities. In the case of performing the guidance to customers through Toyota dealers, we will be providing personal information to the Toyota dealer.
If you receive consultation to our “Customer Service Center”, to make the appropriate your correspondence, if necessary, a following of personal information a Toyota dealer, our partners (hereinafter referred to as third party together), and telephone – written and electronic media be provided by such. However, by the offer of customer identity, we will stop providing to a third party.

Item of personal information to provide:
The information name, address, age, telephone number, on consultation contents of the vehicle information and customers

2) provide to the personal data to third parties
The Company, the one. The personal information obtained in accordance with the provisions, unless it is defined by the 5 and 6 do not have to be provided to third parties without the consent of the customer himself. However, it may be provided in the extent necessary to achieve the purpose, the personal information to subcontractors. In this case also, the Company for the subcontractors, we will appropriate management as well as determine the proper handling of providing personal information.

3) appropriate management of personal information
The Company will take appropriate security measures to prevent unauthorized access to personal information, the loss, destruction, alteration, leakage of personal information. Also, for employees to deal with personal information, we will strive to educational activities such as periodic training and education for the protection of personal information.

3. inquiry etc.
Customers, for the personal information of the original purchaser who held by the Company, you can if you claim the disclosure by the Company prescribed procedures. If you would like the disclosure of personal information of the customer himself, please contact: Company “Customer Service Center”. We wanted to let you know about the procedures required for the disclosure. Others, such as if you would like a correction, suspension and deletion of personal information of the customer himself to your request, also concerning inquiries and consultation regarding personal information, I heard the following “Customer Service Center”. Even doing any case, the Company In accordance with the spirit of the Personal Information Protection Law, we will properly correspond.

The consultation window about the handling of personal information from customers
Customer Service Center (free call)
0800-700-7700
(Open time) 365 days
9:00 to 18:00

By setting status of your phone, there are times when it does not lead to free call.

4. compliance and improvement
The Company will comply with laws, regulations and circulars and other regulations related to personal information protection, so that the personal information is handled properly, we will work to continuously improve. In addition, an improved content, we will from time to time reflected in this basic policy.